Boston Brand™ on-line store orders typically ship within 24-72 hours. All orders are shipped via UPS ground service or USPS priority mail. Order acknowledgements are emailed to you once your order is placed on our site. A follow-up email notification with a shipping tracking number is emailed to you when your order is complete and out for delivery.
We want you to be totally satisfied with your purchase from Boston Brand™. In the event you have an issue with your order, please use the return shipping label enclosed with your purchase to return your item(s) for a full refund. All items must in original new condition and returned within 30 days of purchase. Please enclose a brief explanation of the reason for the return so we can better serve you in the future. A refund on your credit card will be processed within 14 days of receipt of your return. Please note that we do not do exchanges, only 100% original product & shipping refunds. This allows us to keep our shipping and returns department streamlined for efficiency and allows our customers to simply place a new order on our site without wait time.